Refund Policy

Last Updated

02.10.2026

Free Tier (Launchpad)

• Every customer can test finlight through the free tier, which includes 5,000 monthly API requests.
• The free tier provides access to the REST API so you can evaluate technical integration, data formats, and performance.
• The dashboard, accessible in all tiers, discloses available data before any upgrade.

Paid Subscriptions

• Upgrading to a paid tier unlocks higher usage quotas, additional data such as sentiment and company entities, and additional delivery options (Webhooks and WebSockets).
• Because all core technical evaluation can be completed in the free tier and the available sources are disclosed in advance, paid subscriptions and renewals are non-refundable, except in the cases set out below.
• Subscriptions renew automatically and are billed at the start of each billing period until cancelled. A subscription remains active until the end of the period already paid for, even if cancelled early.
• If your plan starts with a free trial, you are not charged during the trial. Unless you cancel before the trial ends, the first billing period is charged when it ends.
• Changing to a lower plan does not lead to a refund for the current billing period.

Cancellations

• You may cancel your subscription at any time through your dashboard to prevent future billing.
• Access will remain available until the end of the current billing cycle.

When We Refund

We refund in the following cases:

• We made a billing mistake: a duplicate charge, a charge after your cancellation had taken effect, or a wrong amount. We check this against our billing records, and the refund covers only the amount charged by mistake.
• We end the service: if we terminate your paid subscription without a breach on your side, or discontinue the service, we refund the unused part of the period you have paid for.
• You are a consumer in the EU, the EEA or the United Kingdom and withdraw within 14 days, as described in the next section.
• The law gives you a right to a refund, for example because the service is defective. This policy does not limit such rights.

Right of Withdrawal for Consumers in the EU, the EEA and the United Kingdom

This section applies only if you are a consumer who lives in the European Union, the European Economic Area or the United Kingdom. A consumer is a natural person who subscribes for purposes that are mainly outside their trade, business or profession. Business customers have no right of withdrawal.

You have the right to withdraw from your subscription contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day the contract was concluded. For plans with a free trial, that is the day the trial starts.

To exercise the right of withdrawal, you must inform us (Bartsch und Büyükkakac GbR, Max-Bill-Str. 3, 67061 Ludwigshafen, Germany, email: info@finlight.me) of your decision to withdraw from the contract by a clear statement, for example an email. You may use the model withdrawal form below, but you do not have to. To meet the deadline, it is enough to send your statement before the withdrawal period has ended.

If you withdraw from the contract, we reimburse all payments we have received from you under it, without undue delay and at the latest within 14 days of the day we receive your statement. We use the same means of payment that you used for the original transaction, and you are not charged any fees for the reimbursement.

When you withdraw, your access to the paid plan ends. You may no longer use the paid features or the data you obtained through them.

Model Withdrawal Form

If you want to withdraw from the contract, you can copy this text, complete it and send it to us:

To Bartsch und Büyükkakac GbR, Max-Bill-Str. 3, 67061 Ludwigshafen, Germany, email: info@finlight.me I hereby withdraw from my contract for the following service: Plan: Ordered on: Name: Email address of the account: Date:

How to Request a Refund

Write to info@finlight.me from the email address of your account and tell us which charge it concerns. We reply within 14 days. Approved refunds go back to the payment method you used.

Contact Us

If you have any questions about this Refund Policy or believe you qualify for an exception, please contact us at: info@finlight.me